Troubleshooting creation of a New User in JGID

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Question: I am trying to make a new user but the system returns an error message. What is the problem?

Answer: To make a new user in JGID you need to fill in each of the four data fields in the New User form at least 4 (four) letters and/or digits. Be especially careful not to have a space after the last letter or symbol in the User name field, given the fact that JGID will not allow user names consisting of two separate words.

To link two or more separate words use the underscore symbol “_” 

For example if you have two team members with the same given name you can use underscore symbol and add right after it the first letters of their surnames to make two different users.

Note: You cannot have two user accounts with exactly the same usernames.

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